Frequently Asked Questions

Where are the servers located?

Maidenhead (Berkshire, United Kingdom).

How long does it take to set up an account?

Shared Hosting orders are set up automatically in less than 5/min. Reseller And Master Reseller can take up to 24 hours.

Can I host/register domains?

Yes you can register domains,they will be instantly setup in less then 1 min.

How do I access my Cpanel control panel?

You can login to your Cpanel control panel at http://yoursite.com/cpanel where "yoursite" is your own domain name.

What are the nameservers for the current machine?

Primary Nameserver: ns1.sameerhosting.com

Secondary Nameserver: ns2.sameerhosting.com

How do I FTP into my account?

First you must obtain an FTP program such as Cute FTP or WS_FTP. Once you have an FTP program, type in "yourdomain.com" as the host address. Supply your username and password in the according fields. Once logged in, you have complete access to your account.

Where are my statistics?

Click the report button after logging into Cpanel and hit the Webalizer/Awstats option. This will open a new window to Webalizer/Awstats with all your statistics for that domain.

What is the full path to my cgi-bin?

/home/username/public_html/cgi-bin

Which folder do I load my web pages to?

You should place all of your web documents in the public_html directory.

What version of Perl comes installed on your servers?

Perl 5.8.8

What version of PHP comes installed on your servers?

PHP 5.2.5

What version of MySQL comes installed on your servers?

MySQL 5.0.51a

What is the correct path to Perl?

/usr/bin/perl

What is the correct path to sendmail?

/usr/sbin/sendmail

I've uploaded my site and still see "Index of/ ..."?

You are still seeing the default page set up when you ordered your hosting plan through us. Make sure to upload your index.html page, then your site should resolve correctly.

How long does it take for my DNS changes to update world wide?

Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower.